Job brief

We are looking for a proactive and customer-focused Customer Support Executive to join our dynamic team. This role is ideal for individuals who thrive in fast-paced corporate environments and are passionate about delivering exceptional client service.

Responsibilities

• Provide friendly and efficient support through text-based communication platforms.
• Handle B2B client inquiries and complaints professionally, ensuring customer satisfaction and minimizing negative feedback.
• Assist in UI and system testing, issue tracking, troubleshooting, and documentation.
• Collaborate with cross-functional teams to ensure smooth operations.
• Support additional tasks as assigned by supervisors.

Requirements

• Minimum Diploma in any field.
• Professional fluency in English with excellent writing, editing, and email communication skills.
• Strong service-first mindset with the ability to respond effectively to client needs.
• Proficient in using online tools such as Google Sheets and job-tracking systems (e.g., Redmine).
• Organized, detail-oriented, and able to manage tasks independently with accuracy and timeliness.
• Willingness to work rotational shifts, including weekends and holidays.