We are looking for a proactive and customer-focused individual to join our Customer Service team. The ideal candidate will be responsible for addressing customer inquiries, resolving issues efficiently, and ensuring a positive customer experience at all times.

Job Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Handle and resolve customer complaints with professionalism.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Coordinate with internal teams to resolve customer issues.
• Follow communication procedures, guidelines, and policies.
• Provide accurate, valid, and complete information to customers.
• Identify and assess customer needs to achieve satisfaction.

Qualifications & Skills

• GCE A/L or equivalent Diploma in Business or related field is a plus.
• Proven experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to stay calm and courteous under pressure.
• Strong problem-solving and multitasking abilities.
• Proficient in MS Office and CRM systems.
• Fluency in English and Sinhala/Tamil is an advantage.