Are you proactive, detail-oriented, & passionate about delivering great customer experiences? Join our team & gain exposure in a fast-paced corporate environment with flexible, roster-based shifts.

Job Responsibilities

• Provide efficient and professional customer support via text-based communication platforms.
• Handle B2B client inquiries and concerns, ensuring timely resolution and a positive customer experience.
• Provide technical support for website and mobile application issues.
• Assist with UI and system testing, including issue tracking, troubleshooting, and documentation.
• Collaborate with technical and internal teams to ensure smooth service delivery, customer satisfaction, and continuous improvement.
• Support additional tasks and operational requirements as assigned.

Qualifications & Skills

• Minimum Diploma in any field (GCE A/L or equivalent / Diploma in Business or related field will be an added advantage)
• Strong command of English with excellent written and email communication skills
• A customer-focused mindset with the ability to respond promptly and effectively
• Comfortable using digital tools such as Google Sheets and task tracking systems (e.g. Redmine)
• Strong attention to detail, organization, and time management skills
• Ability to work independently and manage tasks with ownership